Park Service Program for the Full Product Lifecycle and Beyond
Our Commitment
We are committed to supporting you throughout and beyond the life of your Park Systems products. To maximize your tool uptime and increase the lifespan of your tools, we have designed service and support programs that you can select catered to your needs.
Park Service Programs
Park Systems offers the following:
- 1. Park Standard-Life Program for the tools purchased within 10 years that are out of warranty.
- 2. Park Extended-Life Program for the tools that are older than 10 years
that are beyond the end of support of product lifecycle.
Park Standard-Life Program
For the Park product you have purchased within the past 10 years, and the product is not part of the End of Support product lifecycle, you may qualify for this service program. Extend your tool service through Park Standard-Life Program described in the following page. For the Park product you have purchased within the past 10 years, and the product is not part of the End of Support product lifecycle, you may qualify for this service program. Extend your tool service through Park Standard-Life Program described in the following page.
Park Extended-Life Program
For the Park product you have purchased that is older than 10 years, and it is part of End of Support product lifecycle, you may extend the life of your product through the Park Extended-Life Program. Please refer the following pages.
Park Standard-Life Program
- Park Standard-Life Program offers three classes of services you can choose from based on your needs and situation. This program offers a comprehensive technical and product service to ensure your Park equipment that is out of product warranty continues to function securely and fully operational until it reaches its end of life.
Vital | Advanced | Premier |
---|---|---|
Covers all the basic technical support and repair needs | Advanced: Provides more on-site visits, free repair, and bigger discounts for parts and upgrades | Offers a complete coverage including priority service and proactive support engagements |
Service Type | Vital | Advanced | Premier | |
---|---|---|---|---|
Technical support (Phone/e-mail) | ||||
Weekday Priority | ||||
Remote support | ||||
Repair | ||||
Priority repair | ||||
Free of charge repair | 10% discount* | |||
Parts exchanged if it takes more than 2 weeks to repair | ||||
On-site repair | ||||
Maintenance & Upgrade | ||||
On site visits per year | 1 time | 2 times | 4 times | |
Software upgrade | ||||
Computer upgrade | 10% discount | 15% discount | 25% discount | |
Tool relocation | 10% discount | 15% discount | 25% discount | |
Training | ||||
Advanced consultation | ||||
Training at Park HQ (Suwon, Korea) | 50% discount | 1 time | 2 times | |
Training at your site | 10% discount | 15% discount | 25% discount |
Vital | Advanced | Premier | |
---|---|---|---|
Technical support | |||
Weekday Priority | V | V | V |
Remote support | V | V | V |
Repair | |||
Priority repair | V | V | V |
Free of charge repair | 10% discount* | V | V |
Parts exchanged if it takes more than 2 weeks to repair | V | V | V |
On-site repair | V | ||
Maintenance & Upgrade | |||
On site visits per year | 1 time | 2 times | 4 times |
Software upgrade | V | V | V |
Computer upgrade | 10% discount | 15% discount | 25% discount |
Tool relocation | 10% discount | 15% discount | 25% discount |
Training | |||
Advanced consultation | V | V | V |
Training at Park HQ (Suwon, Korea) | 50% discount | 1 time | 2 times |
Training at your site | 10% discount | 15% discount | 25% discount |
*Vital does not include free of charge service; however, it provides 10% discount from the standard repair pricing.
Park Extended-Life Program
- Park Extended-Life Program is to help maintain your Park equipment that is aged beyond the End of Support lifecycle to continue to fully function and operate until it is damaged beyond repair.
- Under this program, Park Systems continues to provide product service and technical support with extra spare parts on inventory, and by highly trained engineers for the equipment model. The support includes product training, technical consultation, tool relocation, maintenance and repair.
- Prolong your investment to its fullest through signing up with one of the 3 tiered packages that best suits your unique needs.
Vital | Advanced | Premier |
---|---|---|
Covers all the basic technical support and purchasing of spare parts | In addition to what’s offered in Vital program, it provides maintenance and training for better tool utilization | Offers a complete coverage of all support services including key parts* tool repair |
Service type | Vital | Advanced | Premier |
---|---|---|---|
Technical support
|
|||
Spare parts
|
|||
Training
|
1 time | 1 time | |
Tool relocation
|
|||
Maintenance
|
1 time | 1 time | |
Repair
|
Key parts* | ||
Software upgrade
|
|||
Computer upgrade
|
20% discount | 35% discount | 50% discount |
Service type | Vital | Advanced | Premier |
---|---|---|---|
Technical support | V | V | V |
Spare parts | V | V | V |
Training | 1 time | 1 time | |
Tool relocation | V | ||
Maintenance | 1 time | 1 time | |
Repair | Key parts* | ||
Software upgrade | V | ||
Computer upgrade | 20% discount | 35% discount | 50% discount |
*Key parts: the Premier program provides repair for the microscope head, the XY scanner and the AFM controller
Tel (CS) : +82-31-546-6901
e-mail: cs@parksystems.com